All classes are prepaid. This guarantees that you will be certified and that you will receive your certification card. We do not issue refunds if you cancel or do not attend the course. In these cases, you forfeit your payment. If on the other hand you need to reschedule a training class, we can certainly accommodate you. You must contact us via email (for documentation purposes) at least 24hrs in advance to be able to reschedule your training class for free. Any request to reschedule less than 24 hours in advance will result in a $20 reschedule fee that must be paid prior to the new scheduled class time. Please contact us with any questions regarding our cancellation policy.